Shipping Policy
Product Specific Shipping Policy
Currently, we provide FREE shipping to the United States and Canada.
In the United States, we do not ship to Hawaii, Alaska and Puerto Rico.
In Canada, we do not ship to Nunavik, Nunavut, Northwest Territories, and Yukon.
We do not ship to PO BOXES, APO or military addresses.
In the United States, we do not ship to Hawaii, Alaska and Puerto Rico.
In Canada, we do not ship to Nunavik, Nunavut, Northwest Territories, and Yukon.
We do not ship to PO BOXES, APO or military addresses.
Currently, we provide FREE shipping to the United States and Canada.
In the United States, we do not ship to Hawaii, Alaska and Puerto Rico.
In Canada, we do not ship to Nunavik, Nunavut, Northwest Territories, and Yukon.
We do not ship to PO BOXES, APO or military addresses.
In the United States, we do not ship to Hawaii, Alaska and Puerto Rico.
In Canada, we do not ship to Nunavik, Nunavut, Northwest Territories, and Yukon.
We do not ship to PO BOXES, APO or military addresses.
Electric mopeds will have a shipping fee applied to them.
Currently, we do not ship products that legally qualify as motor vehicle and require a driver’s license. These products are only available for in-store pick up.
Currently, we do not ship stand-alone batteries (meaning alone and not installed in a device or packed with the bike or scooter they will power).
Our fast, free shipping offer applies to all orders from our website over $50 (before taxes, fees, and promo codes) that are shipped through Standard Delivery.
Please be aware that large items will need our scheduled delivery service, and that this service comes with additional cost, even if an item costs more than $50.
Please be aware that large items will need our scheduled delivery service, and that this service comes with additional cost, even if an item costs more than $50.
Specifics on Shipping
In-stock orders typically ship within 1-3 business day. An email with tracking number will be sent to your email once the order has been shipped. We usually ship by ground via UPS/FedEx.
Delivery can take up to 10 business days subject to the delivery address.
Free shipping is not applicable to the following scenarios:
• Heavy or large products like mopeds or scooters that require scheduled delivery
• Product that legally qualify as motor vehicle and require a driver’s license
• Products or locations that require air delivery**
Taxes are charged based on the order destination and will vary per state or province.
If your products are damaged during transit, please refuse delivery and have the driver note refusal reason as "damaged". If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the shipping company immediately. Shipping related damages must be reported to the freight company and to us within 7 days of receipt of shipment. Take pictures of damage and ask the freight company for a confirmation or claim number. Please contact us describing the damage, including photos and confirmation number from freight company. Do not throw away original packaging.
If the product you ordered is in stock, your order will be shipped out as fast as possible.
If the order still hasn’t been shipped or delivered, you are free to cancel your order at any time without penalty. Notify us that you'd like to cancel, and we will issue a 100% refund within a few days.
Canceling or modifying an order without paying fees any time after it has shipped or delivered is not possible. If possible, refuse the shipment when the courier service attempts delivery. This will reroute the package back to our facilities. If this is not possible and the order must be delivered, please mention that to our Support Service and make sure to not unpack or use the product. When the product is returned, received, and inspected by our team, the round trip shipping fees + credit card processing fee of 3% will be deducted from your refund and the balance will be credited back to your original method of payment.
If the order still hasn’t been shipped or delivered, you are free to cancel your pre-order or back order at any time without penalty. Notify us that you'd like to cancel, and we will issue a 100% refund within a few days.
If the order has been shipped or delivered, the round trip shipping fee + 3% credit card processing fee will be deducted from the refund.