Returns, Exchanges & Cancellations

Dyad has a risk-free purchasing policy. If our items don’t live up to your expectations, we’ll take them back. You have 14 days to return or exchange an item from the date you received it.

If you live near one of our stores, you can also test our bikes or scooters through free trials for up to three days.

Item Specific Return and Exchange

Specifics on Returns, Exchanges, and Cancellations