Benefits of Pre-Orders

Dyad offers various products you can pre-order before their release date. For most pre-orders, you’ll need to pay a small deposit to secure your product. If you change your mind before the pre-order is released, we’ll refund your deposit.

Hot prices on hot pre-orders. Get the lowest price on products between now and when they arrive in stores.

Free cancellation. If you need to cancel for any reason, we'll issue a 100% refund within 1—3 days.

Get it first. Pre-ordering guarantees you get your hands on popular new products before they sell out.

Free delivery. If your pre-order is over $750 (before taxes), delivery is free!

Exclusive extras. Get unique offers like free accessories and more (when applicable).

Frequently Asked Questions

Where to Pre-Order?

You can pre-order products both online and in-store.

When Will I Be Charged?

You can pay a deposit or pay the full amount for the product in order to reserve it before it’s available. The remaining balance (if any) can be paid with a payment method of your choice at time of pick-up or delivery.

When Will I Receive my Pre-Order

You will receive your pre-order item as close to the release date as possible (usually 2 to 5 business days). We will send an e-mail when the item becomes available.
Please ensure that your billing and contact information are current at all times.
Estimated release time may change if the shipment is delayed for any reason.

Can I Cancel my Pre-Order?

Yes. You can cancel your pre-order at any time and free of charge. We can’t modify or cancel a pre-order once it is shipped or delivered. But, we do offer easy return options once you receive the item and decide you don’t want it.


All items can be returned if they meet our Return and Refund Policy.

Combined Orders

We suggest that pre-ordered items be ordered separately from “in-stock” orders, as in-stock items can be shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled.

Can I Use a Discount Code for a Pre-Order?

No. Pre-orders cannot be combined with other discount codes or offers.

Still have Questions?