Bike, Kick Scooter or Moped Returns
1.1 RETURN CONDITIONS – BRAND-NEW, UNUSED, AND UNOPENED IN ORIGINAL PACKAGING
Return Conditions
- Must be in original sealed packaging, unopened and unused
- Must include the original receipt, all accessories, and documentation
Return Period
- Must be made within 14 days of receipt of product
Refund Amount
- Refund will be made in the same way as the original payment method minus both ways shipping or delivery fees (if applicable) plus 3% credit card fees. Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one item or multiple items.
Refund Period
- Once the inspection is complete, a refund will be issued within 3 days.
1.2 RETURN CONDITIONS – UNDER 10 KM DISPLAYED ODOMETER
Return Conditions
- Must have under 10 km displayed odometer
- Must be in original packaging and unused
- Must include the original receipt, all accessories, and documentation
Return Period
- Must be made within 14 days of receipt of product
Refund Amount
- Refund will be made in the same way as the original payment method minus both ways shipping fees (if applicable) plus 8% restocking fee. Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one item or multiple items.
Refund Period
- Once the inspection is complete, a refund will be issued within 3 days.
1.3 RETURN CONDITIONS – 10 TO 200 KM DISPLAYED ODOMETER
Return Conditions
- Must be in original packaging, undamaged and resalable
- Must include the original receipt, all accessories, and documentation
Return Period
- Must be made within 14 days of receipt of product
Refund Amount
- Refund will be made in the same way as the original payment method minus both ways shipping or delivery fees (if applicable) plus 15% restocking fee. Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one item or multiple items.
Refund Period
- Once the inspection is complete, a refund will be issued within 3 days.
1.4 RETURN CONDITIONS – OVER 200 KM DISPLAYED ODOMETER
- A return is not possible except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.
1.5 DEMO, OPEN BOX, REFURBISHED ITEMS
Return Conditions
- Must include the original receipt, all accessories, packaging, and documentation
Return Period
- Must be made within 14 days of receipt of product
Refund Amount
- In-Store Purchase. Refund will be made in the same way as the original payment method. Twenty-five percent (25%) restocking fee will be deducted from the refund. Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one item or multiple items.
- Online Purchase. Refund will be made in the same way as the original payment method minus both ways shipping fees plus twenty-five percent (25%) restocking fee. Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one item or multiple items.
Refund Period
- Once the inspection is complete, a refund will be issued within 3 days.