This policy covers the personal data we collect about you for our rental business. It does not address data that does not personally identify you, such as aggregated anonymous data. We are free to use non-personal data as we wish. We do not knowingly obtain personal data from individuals under age 13 years.
WHO WE ARE
WHAT WE COLLECT
We collect personal data directly from you when you make a reservation or rent a two-wheels, including information you provide: When you call our reservation, customer contact; On our websites; At the rental location; and When you join Dyad membership programs. We also gather personal data about you from a variety of other sources, including: Reservations you make with us through licensees, travel agents or brokers; Transactions you complete with us and our licensees, including options you take, charges you incur and any incidents or accidents that may occur; and Other companies that have business relationships with us, such as our affiliates and business partners.
We use certain technologies on our websites to collect data about your visit such as cookies, pi pixel tags or similar technologies.
Other Company Websites
RETENTION & STORAGE
By enrolling in membership, making a tour or rental reservation with us or renting our vehicles and equipment you consent to our use and disclosure of your personal data for the operational uses listed below. We would also like to use your data for our marketing purposes.
The examples provided below are illustrative and not a complete list of our practices: We will share your personal data among ourselves, our agents, and our licensees and other companies to provide services to you, including to: – Make your rental reservations; – Process your transactions; – Provide you with enhanced rental services,
Provide you with customer assistance
Bill and collect amounts owed to us for your rentals and for customer satisfaction and market research purposes to help us improve our services. We will also share your information with companies you use in connection with your rental, including: – Your credit card provider and other companies that process your charges; – Any company or organization that is paying your rental charges; – Any intermediary you use, such as a travel agent or broker, in relation to any aspect of your rental; and – Any operator of a membership program for which you are rewarded for renting with us.
Protective and legal uses
We may use and disclose your personal data as we believe appropriate, in compliance with applicable law, to protect our business. For example, we may share your personal data with credit reporting and fraud checking agencies. We may also share your data with organizations to enforce the rental agreement and recover any monies due, such as debt collection agencies. In addition, we may share your personal data for legal reasons, including:
Cooperating with law enforcement agencies, to identify individuals who may be involved in illegal activities;
Responding to governmental and administrative bodies in relation to charges arising during the rental, such as parking and traffic fines, tolls and congestion charges; and
To comply with applicable law.
Disclosure to our agents
We may use other companies as our agents to act on our behalf and assist us in the conduct of our business, performing services for us under our instruction. These services may include hosting certain websites or databases, running promotions for us, sending marketing communications, carrying out data analysis and conducting customer satisfaction surveys or other research. We will require our agents to maintain appropriate security standards to protect your personal data and use the data only for the purposes we specify.
Disclosure for corporate transactions
We may disclose your personal data to other companies in relation to the sale, merger or transfer of one of our businesses to enable the other company to decide whether to proceed with the transaction. If the transaction is completed, the company will be required to observe the relevant provisions of this policy with respect to the data provided.
We may aggregate your personal data and use it to develop targeted marketing programs and service offerings that we believe may be of interest to you. We would like to send these to you by email or by mail. We would also like to share your personal data with our licensees, affiliates and business partners for their marketing purposes.