A Quick and Easy Way to Get Around.
What We Do for You
We want to make it simpler and faster for you to do what you want to, and go where you want to.
Thus we’re focused on providing the best experience possible, and on making your life even easier.
Here’s a glimpse at some add-ons and services that we offer:
Real Test Rides
Test any of our electric scooters, it’s free. Or go for a few-hour, 1-day or 2-day test rental before purchasing a model. The rental fee gets waived if you buy it.
We offer short-, mid-, or long-term rentals.
All new Dyad electric scooters come standard with a one-year transferable warranty and one free scheduled maintenance. We also promise you 100% satisfaction. If an item hasn’t met your expectations, we will take it back.
Apply for credit in store and enjoy low monthly installments or defer payments with our financing solutions.
Add some peace of mind to your ride, and opt for service plans that offer a broader level of coverage such as road assistance, priority service, or technical support, etc.
When you’re already a customer, our trade-in program makes it easy and more affordable to enjoy the latest electric scooters whenever you want. Trade in your used Dyad for in-store credit when you upgrade to any new Dyad.
Very easy. Most people learn in the first few minutes. After 10 minutes they can’t stop smiling. However, just like learning to ride a bicycle, we recommend you practice until you are very confident before going out into traffic or other congestion.
Dyad electric scooters are ridden in exactly the same way as gas scooters using the same controls. With a twist & go throttle, dual-disk or dual-drum brakes operated by conventional brake levers plus standard lights and indicators. There are no gears to worry about – power is progressively controlled so the ride is similar to that of an automatic scooter. The on-board computer displays all the essential information including a “fuel gauge” showing remaining battery charge.
We offer one-to-one basic riding lessons when you buy a scooter.
No. Dyad electric scooters are legally classified as power-assisted bicycles. This means that they are bound by the same laws that apply to traditional bikes, not motorcycles or cars.
– No driver’s licence is required (for riders over 18 years of age);
– No written test is required;
– No vehicle registration or plate is required;
– No motor vehicle liability insurance is required;
– All operators/riders/passengers are required to wear an approved scooter/bicycle helmet;
– In Quebec, all riders must be over 14 years of age (NOTE: between the ages of 14 and 17, riders must hold a driver’s licence authorizing at least use of a moped);
Currently, eight Canadian jurisdictions (British Columbia, Alberta, Saskatchewan, Manitoba, Quebec, Nova Scotia, Newfoundland and Labrador and the Yukon Territory) have legalized electric bicycles for public road use. Of these eight jurisdictions, four have a minimum age requirement – the requirement is 12 years in Alberta, 14 in Manitoba and Quebec, and 16 in British Columbia.
Yes. We offer one-to-one riding lessons.
Dyad electric scooters are considered electric bicycles and as such are limited by regulations to 32km/h (20mph) top speed.
For a full charge, our lithium batteries (li-ion and LiFePO4) will take anywhere from 2-4 hours. Our lead acid batteries take around 6 to 8 hours to fully charge.
Once the battery is fully charged, Dyad smart charger will automatically go into “trickle charge” mode to protect the battery from overcharging.
You can recharge the batteries any time before they are fully discharge. They have no memory effect. The more often you charge the batteries — the longer they live.
We use modern, light-weight lithium-ion and LiFePO4 batteries. We also use lead acid batteries.
Here is a comparison between the four main types of batteries currently used in the industry:
Lithium Iron Phosphate (LiFePO4) – LiFePO4 batteries are the highest quality batteries available in today’s market. Although they cost the most money upfront, they have the longest life and the lowest weight. They have been tested to 2000+ life cycles to 80% state of discharge. In clear, a LiFePO4 battery can last up to 2000 full charge cycles before it needs to be replaced. They are stable, reliable, and durable for all EV applications. Because they last 5-7 times longer than cheaper battery types, the higher cost will be negated over time.
Lithium Ion (li-ion) – Li-ion batteries are one of the preferred rechargeable lithium battery chemistry today. They’re pretty comparable to NiMH batteries, with the exception of these two differences: li-ion batteries are a little bit lighter, and a li-ion battery will last about 800 full charge cycles before it needs to be replaced. Similarly to LiFePO4, the higher purchase cost of li-ion batteries will be negated over time because they live longer.
Nickel Metal Hydride (NiMH) – NiMH is a mid-range battery chemistry and a big jump from SLA batteries. They’re much lighter and have a better overall lifetime. A NiMH battery will last about 500 full charge cycles before it needs to be replaced.
Sealed Lead Acid (SLA) – Lead acid is a proven technology and can be relatively cheap. Lead acid batteries are the heaviest of the four types with the shortest overall lifetime. A lead acid battery will last about 300 full charge cycles before it needs to be replaced. SLA batteries have been largely phased out (the exception would be electric scooters, which still often use SLA batteries.)
The range of an electric scooter depends on several factors. The main factor in determining how far you can travel on a single charge is your battery type and capacity. Other elements affecting the range are the weight load on the vehicle, road topography (ex. hills), style of riding, speed, battery condition and charging status, stop-and-go frequency, light, tire pressure, driving environment and temperature. Cold temperatures do have an effect on battery capacity. Your travel distance will be shorter in the Autumn/Winter/Spring months than the Summer months.
The ranges stated on our product pages should give you a good idea.
We use modern, light-weight lithium-ion and LiFePO4 batteries. We also use standard lead acid batteries.
If handled with care a:
– lead acid battery can live up to 300 full charge cycles;
– lithium ion can live up to 800 full charge cycles;
– LiFePO4 can live up to 2000 full charge cycles.
Overtime, whether you use your electric scooter or not, the battery will gradually lose its capacity to hold a charge. This loss of capacity (aging) is irreversible. As the battery loses capacity, the length of time it will power the product (run time) decreases. It is normal.
Dyad lithium or lead acid batteries have no memory effect. It is best to charge them as often as possible to help preserving them. For instance, if you use your electric scooter everyday charge the battery everyday.
You can plug it in any socket you choose. Most of our models have a removable battery.
Lithium or lead acid batteries continue to slowly discharge when not in use or while in storage. If you do not use your electric scooter for one month or more, you should remove the battery and store it separately from the vehicle. Store the battery in a cool room (7-10 degrees Celsius is optimal). Charge or discharge the battery to approximately 50%-70% of capacity before storage. Then charge it once every month to approximately 50% of capacity. This will protect it against total discharge which could damage your battery. If you do not follow the instructions, and the battery has no charge remaining when you check it, consider it to be damaged.
Taking care of your electric scooter preserves its value, and helps ensure your ride is safe. We recommend tune-ups once a year at a minimum for all electric scooters. The electronic components (e.g. battery, charger, motor, sensors, controller, etc.) are sealed units and therefore require no specialist servicing during their lifetime other than routine lubrication or cleaning. Conventional parts of the scooter (e.g. tires, brakes, wheels, suspension, etc) do require maintenance.
Yes. For the most part, Dyad electric scooters are water and weatherproof. You’ll be fine in even the most torrential downpour. But this does not mean they’re water-tight! If you submerge any of these products in water, it will seep into the openings and likely cause damage.
If you plan on riding in the rain or snow on a regular basis, we recommend taking some extra steps to further waterproof your e-bike. Step by our stores, we will ensure that all electrical connections are wrapped in electrical tape and all connectors and exposed openings are sealed with clear silicone.
Dyad electric scooters comply with federal and provincial regulations for electric bikes. Below you’ll find links to these regulations.
Canada’s Electric Bike Regulations:
Motor Vehicle Safety Regulations (C.R.C. , c. 1038), Subsection (2.1)
Quebec’s Electric Bike Regulations
Highway Safety Code R.S.Q., chapter C-24.2
Société de l’assurance automobile du Québec (SAAQ)
City of Montreal (SPVM)
No. Modifying your electric scooter for the purposes of increasing its speed beyond 32 km/h will no longer qualify it as an electric bike. Moped and/or limited-speed motorcycle requirements such as licensing, registration and insurance may then apply.
Yes, most Dyad e-scooters are constructed for the carriage of more than one person. Please refer to our user manuals for more details.
Dyad electric scooters are legal in Canadian provinces that have legalized e-bikes for public roads use. Dyad electric scooters comply with federal and provincial regulations for electric bikes.
But keep in mind that not all provinces have legalized power-assisted bicycles for public road use. In addition, age requirements may vary from a province to another. Municipalities may also pass by-laws specific to e-scooters that prohibit them from municipal roads, sidewalks, bike paths, bike trails, and bike lanes under their jurisdiction. If you have questions, contact us. We are here to help.
Dyad electric scooters are 100% legal for use on public roads anywhere in Montreal and the province of Quebec. The city of Montreal is however looking to pass a new bylaw regarding the usage of “scooter-style electric bikes” on bicycle paths and lanes. The proposed bylaw would allow only cyclists to use bike lanes. Scooter style e-bikes would be banned from bike paths and bike lanes, although they could continue to use the multi-use paths designed for cycling and walking.
It is not much of an issue though because Dyad scooter riders can continue to ride just to the right of traffic as bikes do (i.e. near right curb or edge of the roads, and usable right shoulder). In clear, Dyad scooter riders can still legally overtake static cars in traffic. This municipal bylaw does not apply to our more traditional electric bikes (the ones who resemble bicycles) who are allowed to travel anywhere bicycles are permitted to travel.
It depends on the particular circumstances that have led to the licence suspension. If you have a driving prohibition order related to a conviction under the Criminal Code of Canada, you cannot legally operate an electric scooter. If your driver’s licence has been suspended under other circumstances, it is recommended that you discuss your situation with a licensed legal practitioner before deciding to operate an e-scooter.