FAQs about our snow bike tours


What conditions must I comply with to participate in a snow bike tour?

You will need to comply with the conditions below:

Be over 14 years old and provide 2 valid pieces of ID.

Riders age 18 or over do not require a driver licence to operate an electric snow bike but must show valid ID cards with pictures and proof of age (driver’s license, Sunlife card, passport, etc.) at the departure point. Dyad electric bikes are legally classified as power-assisted bicycles. This means that they are bound by the same laws that apply to traditional bikes, not motorcycles or cars.

Riders 14- to 17- years of age must show a driver’s licence authorizing at least the use of a moped (or a car). They must be accompanied by a parent or legal guardian.

Read and sign all sightseeing tour documents and waiver release.

Wear a helmet (it is required by law) and complete our free and easy training.

You must respect road signs, pedestrians, bikes, and cars for a safe enjoyable ride.

Any damage done to the snow bicycle or other property are the responsibility of the rider. 

How old do I have to be to participate in a snow bike tour?

Our snow bike activities are designed for ages 14 and up.

Riders 18 years of age or older do not need a driver’s licence.

Riders 14- to 17- years of age must hold a driver’s licence authorizing at least the use of a moped (or a car).They must be accompanied by a parent or legal guardian. 

Do I need a driver's licence?

No, you don’t need a driver license if you are over 18 years old. However, you must show valid photo IDs and proof of age (driver’s licence, Sunlife card, passport, etc.) at the Dyad store. In the province of Quebec, Dyad electric snow bikes are legally classified as power-assisted bicycles. This means that they are bound by the same laws that apply to traditional bikes, not motorcycles or cars.

Riders 14- to 17- years of age must hold a driver’s licence authorizing at least the use of a moped (or a car).They must be accompanied by a parent or legal guardian. 

Are helmets mandatory?

Yes, you need to wear a helmet. It is required by law. We have free helmets for everyone. 

Do I need to book ahead?

It’s a good idea to book a few days in advance, but you are always welcome, even at the last minute. If you want to join at the last minute, please call or email us to see if we can fit you in. 

May I book a snow bike tour at the last minute?

Yes, absolutely! If you want to join at the last minute, please call or email us to see if we can fit you in. 

Reservation, Modification, Cancellation, and No-Show

Reservation: Booking can be completed online, by phone, or in person. All bookings must be prepaid, in full (online) or in part (by phone or in person), with Paypal or a credit card or debit card.

Modification: We can change your tour date in advance at your request. All modification requests can be completed online, by phone, or in person. You will find our contact details on the “Contact” page. Remember to provide our staff with the details of your previous reservation. A confirmation of cancellation or modification will be emailed to you. This confirmation will give the amount of your reimbursement and any amounts charged to your credit/debit card. Credit will be refunded to the card used for payment within 7 days.

Cancellation: If you cancel more than 24 hours before your scheduled tour time, we’ll refund the full prepaid amount. If you cancel less than 24 hours beforehand, your payment will not be refunded.

No-Show: If you are absent at the time of your tour without any prior notice, your payment will not be refunded.

You have up to 3 months after your tour date to request a refund. 

What payment methods do you accept?

Dyad accepts debit cards and all major credit cards: American Express, Visa, MasterCard, Discover. 

What time should I show up for my snow bike tour?

Please arrive 20-30 minutes before your scheduled tour. 

Do you provide road training?

Yes, we do. Although it’s intuitive, nobody is born knowing how to operate a snow bike. That is why we offer 10-20 minutes of training to get you on the road. We will practice until everyone feels comfortable and ready to tour Montreal. Note that training time varies by group size and skill level. For those who haven’t ridden in a big city, we can adapt any of the itineraries shown to suit you as much as possible. The recap is not part of the overall tour time. Please arrive 20-30 minutes prior to your tour departure time. 

Is it easy to ride a snow bike?

Extremely. It is almost like riding a traditional bike, just with a motor... and on the snow. We offer free training to get you on the road. The recap is not part of the overall tour time. Please arrive 20-30 minutes prior to your tour departure time. 

Do you provide winter clothing?

Dyad provides you with warm winther clothing if needed.