FAQs about our scooter activites


Who can participate in your scooter activities?

Our scooter activities are designed for ages 14 and up.

Riders 18 years of age or older do not need a driver’s licence.

Riders 14- to 17- years of age must hold a driver’s licence authorizing at least the use of a moped (or a car). They must be accompanied by a parent or legal guardian.

Participants 13 years of age or younger are welcomed but only as co-pilots. They must be accompanied by a parent or legal guardian. Young child seats/trailers are not available.

NOTE: If you don’t know how to ride a bicycle, this activity is not a good match. You may, however, ride as a co-pilot. Contact us if you have questions.

No pregnant women due to fall risk.

Not recommended for guests with mobility or balance issues.

If you book a tour and do not show minimal riding skills you will either be given a refund or offered the co-pilot seat (for instance, with our tour guide or your traveling companion, if you are traveling with another person, will ride with you on the same scooter).  

What conditions must I comply with to participate in your activity?

You will need to comply with the conditions below:

Be over 14 years old and provide 2 valid pieces of ID.

Riders age 18 or over do not require a driver's licence to operate an electric scooter but must show valid ID cards with pictures and proof of age (driver’s license, Sunlife card, passport, etc.) at the departure point. Dyad electric scooters are legally classified as power-assisted bicycles. This means that they are bound by the same laws that apply to traditional bikes, not motorcycles or cars.

Riders 14- to 17- years of age must show a driver’s licence authorizing at least the use of a moped (or a car).They must be accompanied by a parent or legal guardian.

Participants 13 years of age or younger are welcomed but only as co-pilots. They must be accompanied by a parent or legal guardian. Young child seats/trailers are not available.

Read and sign all sightseeing tour documents and waiver release.

Wear a helmet (it is required by law) and complete our free and easy training.

You must respect road signs, pedestrians, bikes, and cars for a safe enjoyable ride.

Any damage done to the scooter or other property are the responsibility of the rider. 

How old do I have to be to ride my own scooter?

Our scooter sightseeing tours of Montreal are designed for ages 14 and up.

Riders 18 years of age or older do not need a driver’s licence.

Riders 14- to 17- years of age must hold a driver’s licence authorizing at least the use of a moped (or a car). They must be accompanied by a parent or legal guardian.

Participants 13 years of age or younger are welcomed but only as co-pilots. They must be accompanied by a parent or legal guardian. Young child seats/trailers are not available. 

Do I need a driver's licence?

No, you don’t need a driver license if you are over 18 years old. However, you must show valid photo IDs and proof of age (driver’s licence, Sunlife card, passport, etc.) at the Dyad store. In the province of Quebec, Dyad electric scooters are legally classified as power-assisted bicycles. This means that they are bound by the same laws that apply to traditional bikes, not motorcycles or cars.

Riders 14- to 17- years of age must hold a driver’s licence authorizing at least the use of a moped (or a car). They must be accompanied by a parent or legal guardian.

Participants 13 years of age or younger are welcomed but only as co-pilots. They must be accompanied by a parent or legal guardian. Young child seats/trailers are not available. 

Are helmets mandatory?

Yes, you need to wear a helmet. It is required by law. We have free helmets for everyone. 

Does Dyad charge more for two people riding together?

Yes, we do. Co-pilots are charged $49/per person for a 3-hour tour and $39/per person for a 2-hour tour. 

Do I need to book ahead?

It’s a good idea to book a few days in advance, but you are always welcome, even at the last minute. If you want to join at the last minute, please call or email us to see if we can fit you in. 

May I book a scooter activity at the last minute?

Yes, absolutely! If you want to join at the last minute, please call or email us to see if we can fit you in. 

Reservation, Modification, Cancellation, and No-Show

Reservation: Booking can be completed online, by phone, or in person. All bookings must be prepaid, in full (online) or in part (by phone or in person), with Paypal or a credit card or debit card.

Modification: We can change your tour date in advance at your request. All modification requests can be completed online, by phone, or in person. You will find our contact details on the “Contact” page. Remember to provide our staff with the details of your previous reservation. A confirmation of cancellation or modification will be emailed to you. This confirmation will give the amount of your reimbursement and any amounts charged to your credit/debit card. Credit will be refunded to the card used for payment within 7 days.

Cancellation: If you cancel more than 24 hours before your scheduled tour time, we’ll refund the full prepaid amount. If you cancel less than 24 hours beforehand, your payment will not be refunded.

No-Show: If you are absent at the time of your tour without any prior notice, your payment will not be refunded.

You have up to 3 months after your tour date to request a refund. 

What time should I show up for my scooter activity?

Please arrive 20-30 minutes before your scheduled tour. 

Do you provide road training?

Yes, we do. Although it’s intuitive, nobody is born knowing how to operate a scooter. That is why we offer 10-20 minutes of training to get you on the road. We will practice until everyone feels comfortable and ready to tour Montreal. Note that training time varies by group size and skill level. For those who haven’t ridden in a big city, we can adapt any of the itineraries shown to suit you as much as possible. The recap is not part of the overall tour time. Please arrive 30 minutes prior to your tour departure time.

NOTE: If you don’t know how to ride a bike, this activity is not a good match. You may, however, ride as a co-pilot. Just call or email us ahead of time so we know.  

Is it easy to ride a scooter?

It’s a lot like riding a traditional bike but way more comfortable. Although it’s intuitive, nobody is born knowing how to operate it. That is why we offer 10-20 minutes of training to get you on the road. We will practice until everyone feels comfortable and ready to tour Montreal. Note that training time varies by group size and skill level. For those who haven’t ridden in a big city, we can adapt any of the itineraries shown to suit you as much as possible. The recap is not part of the overall tour time. Please arrive 30 minutes prior to your tour departure time.

NOTE: If you don’t know how to ride a bike, this activity is not a good match. You may, however, ride as a co-pilot. Just call or email us ahead of time so we know.  

What should I (not) wear?

Flip-flops, open-toe sandals, and high-heel footwear is not recommended. You're otherwise free to dress however you like (as long as you look as good as our scooters). Helmets are required and will be provided. 

What if it rains?

Dyad's tours run rain or shine and we have plenty of rain ponchos. Actually, we find tours in the rain to be a special kind of fun and an even more memorable experience!

If weather is completely unsuitable (i.e. unsafe and dangerous), we may have to postpone, reschedule, or cancel the tour. Please provide the most reliable contact information (mobile or email) for us to get in touch with you. If we have to cancel due to weather, we will refund the full prepaid amount.