Dyad rent a scooter FAQs section.
No, you don’t need a driver license if you are over 18 years old. However, you must show valid photo IDs and proof of age (driver’s licence, Sunlife card, passport, etc.) at the Dyad store. In the province of Quebec, Dyad electric scooters are legally classified as power-assisted bicycles. This means that they are bound by the same laws that apply to traditional bikes, not motorcycles or cars.
If you are under 18, you are welcome to ride on of our scooters but only as a passenger. You must also be accompanied by a parent or legal guardian who will sign a liability waiver.
In addition to a credit card, two of the following valid photo IDs are acceptable as a form of identification:
- Driver’s license
- Sunlife card
- Citizenship card
You must be over 18 years old and provide 2 valid pieces of photo ID. Riders who are 18 or over do not require a driver's licence to operate a scooter but must show valid photo ID and proof of age (driver’s licence, Sunlife card, passport, etc.) at the point of rental/departure.
Yes, it is required by law.
The scooter rental includes helmet, lock, map, and directions from our staff.
Yes. You must provide a credit card for a temporary hold (a preauthorisation). The preauthorisation is $250 per rental scooter.
Yes. You must provide a credit card for a temporary hold (a preauthorisation). The preauthorisation is $250 per rental scooter.A preauthorisation is not a charge, but it places a lockdown on some of your funds. The available balance on your credit card is reduced by the amount of the pre-auth.
Reservation: Booking can be completed online, by phone, or in person. All bookings must be prepaid, in full (online) or in part (by phone or in person), with a credit card or debit card.
Modification: We can change your rental date in advance at your request. All modification requests can be completed online, by phone, or in person. You will find our contact details on the “Contact” page. Remember to provide our staff with the details of your previous reservation. A confirmation of cancellation or modification will be emailed to you. This confirmation will give the amount of your reimbursement and any amounts charged to your credit/debit card. Credit will be refunded to the card used for payment within 7 days.
Cancellation: If you cancel more than 24 hours before your scheduled pickup time, we’ll refund the full prepaid amount. If you cancel less than 24 hours beforehand, your payment will not be refunded.
No-Show: If you are absent at the time of your rental without any prior notice, your payment will not be refunded.
You have up to 3 months after your pickup date to request a refund.
To modify or cancel a reservation, simply phone or email us with the details of your reservation.
It’s a good idea to book a few days in advance, but you are always welcome, even at the last minute.
Very easy. Most people learn in just a few minutes. However, just like learning to ride a bicycle, we recommend you practice until you are very confident before going out into traffic. We offer basic operating lessons when you buy a scooter.
Dyad scooters are easy to ride, but a good sense of balance and coordination is required. You must know how to ride a bicycle. We don’t provide any lessons on riding - just instructions on how to operate the scooters safely. You will be riding on public roads. You are responsible for your safety but also for the safety of other scooterists, bikers, and pedestrians. You must be able to control the scooter and drive it competently. At the end of the day, we just want everyone to have a good time!
To charge your scooter's battery, remove it and plug it into any available socket (charger is included in every rental) just as you would with your smartphone.
Yes, we offer roadside assistance. If you need help on the road for any reason, we are always available to help.
Yes, you can. If you return the scooter outside of the store before opening hours, you remain fully responsible for it, though, even if you return the lock keys to our store key box (if available). If you need to return the scooter after hours, please contact our store to make sure after-hours service is available.
You agree to return the scooter at the date and time indicated in the rental agreement. We allow a 29-minute grace period at the end of your rental before a late penalty of 24 hours comes into effect. We do not reimburse the difference for rentals terminated before the time or date indicated in the rental agreement.
If your rental scooter or any component gets lost, stolen, or damaged, you are completely responsible for the loss. In such an event, please inform Dyad as soon as possible by telephone or e-mail.
If you have home, credit card, or travel insurance that may pay for the stolen scooter, you will need to request a police report at the local police station. The rental documents explain your responsibility in more detail.
You should have coverage through your own accident and liability insurance. We are not responsible, under any circumstances, for accidents or damage you cause to yourself, or which you cause to any third party or cases of liability.