Privacy


Our Commitment

We respect your privacy and are committed to protecting the personal data we hold about you.This policy explains what data we collect about you, how we collect it, the measures we take to keep your data secure and the uses we make of it.We also explain the options you have in relation to your personal data. When you request services from us or access our websites, you consent to our collection, retention and use of your personal data in the manner described in this policy and accept the risks outlined in the Security section.

This policy covers the personal data we collect about you for our rental business. It does not address data that does not personally identify you, such as aggregated anonymous data. We are free to use non-personal data as we wish. We do not knowingly obtain personal data from individuals under age 13 years.  

Who We Are

We are Dyad, a Canadian company based in Montreal which provides electric cycles sales, and rental and tour services. All references in this policy to “we”, “us” and “our” are to us. Our businesses generally operates under a “Dyad” mark. 

What We Collect

We collect a range of data about you from a variety of sources for the purposes of our business. The examples we provide here are illustrative rather than a complete list of our practices.We collect the data we need to provide the services you request from us, which may include: Name, address and contact details, including telephone and mobile number, and email; Date and place of birth, passport number and driver’s license number; Employer(s) name and address; Credit card information; Frequent flyer and other membership reward program information; Affiliations with companies, associations, colleges or cities; Location data such as geographic location of electronic devices used to contact us; Rental charges you incur and other information relating to your transactions; and Information about your credit history from consumer reporting agencies.  

Sources

We collect personal data directly from you when you buy, book, or rent an electric cycle, including information you provide: When you call our store; On our website; and At the store. We also gather personal data about you from a variety of other sources, including: Reservations you make with us, travel agents or brokers; Transactions you complete with us and our licensees, including options you take, charges you incur and any incidents or accidents that may occur; and Other companies that have business relationships with us, such as our affiliates and business partners. 

How We Collect

We use certain technologies on our website such as Google Analytics or Kissmetrics to collect data about your visit such as cookies, pi pixel tags or similar technologies. Our website and e-mail messages may contain links to websites operated by other companies. You should be aware that the collection and use of any data you provide on these websites will be governed by the privacy policy of the company providing the website and not by this policy. 

Retention and Storage

We try to ensure that the personal data we retain about you is stored securely and is as accurate, current and complete as necessary for the purposes we use it for. We generally retain personal data about our customers for as long as we believe appropriate for the purposes for which it was collected or as otherwise required by applicable law. 

Security

As you may be aware, there is no completely secure method of transmitting or storing data. Although their physical characteristics are different, postal mail, telephone calls, text messages, faxes and transmissions over the Internet all present possibilities of loss, misrouting, interception and misuse of the data that is transmitted.We aim to maintain appropriate physical, procedural and electronic safeguards to protect your personal data, including: – Restricting access to personal data to our employees on a “need to know” basis; – Enforcing policies and procedures for our employees in their handling of personal data; and – Using technologies designed to safeguard data during its transmission, including SSL encryption for the data you provide on our websites.If you have reason to believe that any account with us is no longer secure, you must immediately contact us by following the instructions at the end of this policy. Security of communications We try to strike a balance between the security of your data and your convenience. As a result, we may sometimes use a method of communication that is less secure than a less convenient alternative. For example, we will send you e-mail or text message in unencrypted form (i.e. instantly readable) because many of our customers are unable to access encrypted (i.e. coded) e-mail. This means that our email, if misrouted or intercepted, could be read more easily than encrypted e-mail. For this reason, please do not include confidential information, such as your credit card number, in any e-mail you send to us. 

Uses

By enrolling in membership, making a tour or rental reservation with us or renting our vehicles and equipment you consent to our use and disclosure of your personal data for the operational uses listed below. We would also like to use your data for our marketing purposes.

-Operational uses

The examples provided below are illustrative and not a complete list of our practices: We will share your personal data among ourselves, our agents, and our licensees and other companies to provide services to you, including to:

-Make your reservations;

-Process your transactions;

-Provide you with enhanced rental services,

-Provide you with customer assistance

Bill and collect amounts owed to us for your rentals and for customer satisfaction and market research purposes to help us improve our services. We will also share your information with companies you use in connection with your rental, including: – Your credit card provider and other companies that process your charges; – Any company or organization that is paying your rental charges; – Any intermediary you use, such as a travel agent or broker, in relation to any aspect of your rental; and – Any operator of a membership program for which you are rewarded for dealing with us.

-Protective and legal uses

We may use and disclose your personal data as we believe appropriate, in compliance with applicable law, to protect our business. For example, we may share your personal data with credit reporting and fraud checking agencies. We may also share your data with organizations to enforce the rental agreement and recover any monies due, such as debt collection agencies. In addition, we may share your personal data for legal reasons, including: cooperating with law enforcement agencies, to identify individuals who may be involved in illegal activities; responding to governmental and administrative bodies in relation to charges arising during the rental, such as parking and traffic fines, tolls and congestion charges; and to comply with applicable law.

-Disclosure to our agents

We may use other companies as our agents to act on our behalf and assist us in the conduct of our business, performing services for us under our instruction. These services may include hosting certain websites or databases, running promotions for us, sending marketing communications, carrying out data analysis and conducting customer satisfaction surveys or other research. We will require our agents to maintain appropriate security standards to protect your personal data and use the data only for the purposes we specify.

-Disclosure for corporate transactions

We may disclose your personal data to other companies in relation to the sale, merger or transfer of one of our businesses to enable the other company to decide whether to proceed with the transaction. If the transaction is completed, the company will be required to observe the relevant provisions of this policy with respect to the data provided.

-Marketing uses

We may aggregate your personal data and use it to develop targeted marketing programs and service offerings that we believe may be of interest to you. We would like to send these to you by email or by mail. We would also like to share your personal data with our licensees, affiliates and business partners for their marketing purposes. 

Updating of Privacy Policy

We review our privacy policy and practices on an annual basis and make changes as needed. Our website includes information on our most up-to-date practices. 

Contact Us

We hope this policy answers your questions about our collection and use of your personal data. If you have additional questions or want to contact us for a specific purpose, please contact us at info@dyadcycles.com